Last updated: December 2024
UniHard LLC warrants that your UNI Hardware Wallet will be free from defects in materials and workmanship for a period of two (2) years from the date of original purchase when used under normal conditions.
This limited warranty covers:
We provide free firmware updates for the lifetime of the product to ensure continued security and compatibility with new cryptocurrencies.
This warranty does not cover damage resulting from:
Before sending your device for warranty service, you must completely wipe all data and restore to factory settings. We are not responsible for any cryptocurrency loss resulting from warranty service.
Email [email protected] with your order number, device serial number, and description of the issue. Include photos if applicable.
Our support team will guide you through diagnostic steps to determine if the issue can be resolved without device replacement.
If hardware replacement is needed, we'll provide a Return Merchandise Authorization (RMA) number and prepaid shipping label.
Wipe all data from the device, restore to factory settings, and package securely with original accessories.
Send the device to our warranty center using the provided shipping label. We recommend using tracking and insurance.
We'll inspect the device and send a replacement within 5-7 business days if the warranty claim is approved.
You must provide proof of purchase (order confirmation, invoice, or receipt) to claim warranty service. Keep these documents in a safe place.
Replacement devices may be new or refurbished units that meet our quality standards. Replaced devices are covered by the remainder of the original warranty period.
This warranty is valid worldwide. International customers may need to pay for return shipping and customs fees, which will be clearly communicated during the RMA process.
While the hardware is covered by this warranty, software and firmware are provided "as-is" with no warranty, except for:
This warranty is your sole remedy for defective products. Our liability is limited to repair or replacement of the defective device. We are not liable for:
Extended warranty plans may be available for purchase separately. Contact our sales team for information about extended coverage options beyond the standard 2-year period.
This warranty gives you specific legal rights. You may also have other rights that vary by jurisdiction. This warranty does not limit any statutory rights you may have under applicable consumer protection laws.
Except for the express warranty stated above, UNI Hardware Wallets are provided "as-is" without any other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
This warranty is governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
Email: [email protected]
Phone: +1 (904) 765-4016
Address: UniHard LLC Warranty Center
5911 US-1, Jacksonville, FL 32209, US
Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: 24-48 hours for warranty inquiries