Privacy Policy

1. Information We Collect

Personal Information

We collect personal information only when necessary to provide our services:

• Order Information: Name, email, shipping address, phone number
• Payment Information: Billing address (payment processing handled by third parties)
• Communication: Support inquiries and correspondence
• Website Usage: IP address, browser type, pages visited

Information We DO NOT Collect

We never collect or have access to:

• Private keys or seed phrases
• Cryptocurrency wallet addresses
• Transaction details or amounts
• Cryptocurrency holdings or balances
• Blockchain interaction data

2. How We Use Your Information

We use collected information solely for:

• Processing and fulfilling orders
• Providing customer support
• Sending product updates and security notifications
• Improving our products and services
• Complying with legal obligations

3. Privacy by Design

Air-Gapped Security

UNI Hardware Wallets operate in a completely air-gapped environment:

• No internet connectivity required for core functions
• Private keys never leave the secure element
• All cryptographic operations happen locally
• No data transmission to our servers

Minimal Data Principle

We collect only the minimum data necessary for our services and delete it when no longer needed.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service Providers: Shipping companies, payment processors (with strict privacy agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with privacy protections)

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Encrypted storage of personal information
• Regular security audits and updates
• Access controls and employee training
• Secure data centers with physical security

6. Cookies and Tracking

We use minimal cookies for essential website functionality:

• Essential Cookies: Required for basic site operation
• Analytics: Anonymous usage statistics to improve our website
• No Tracking: We do not use invasive tracking or advertising cookies

You can disable cookies in your browser settings without affecting core website functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

8. International Transfers

Your personal information may be transferred to and processed in the United States. We ensure adequate protection through:

• Standard contractual clauses
• Privacy-focused service providers
• Equivalent privacy protections

9. Data Retention

We retain personal information only as long as necessary:

• Order Data: 7 years for tax and legal requirements
• Support Data: 2 years after case closure
• Marketing Data: Until you unsubscribe
• Website Analytics: 26 months maximum

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it immediately.

11. Third-Party Services

We work with privacy-focused third parties:

• Payment Processing: Stripe, PayPal (they have their own privacy policies)
• Shipping: FedEx (tracking information only)
• Analytics: Anonymous, privacy-preserving analytics

12. Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or website notice.