Refund Policy

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• Return request initiated within 30 days of delivery
• Item must be in original condition with all accessories
• Original packaging and documentation included
• Device must not show signs of damage or misuse
• All personal data must be completely wiped from the device

Return Process

1. Initiate Return Request

Contact our customer service team with your order number and reason for return. We'll provide you with a return authorization number and shipping label.

2. Prepare Your Return

Securely wipe all data from the device, package it in original materials, and include all accessories and documentation.

3. Ship the Item

Use the provided prepaid shipping label to send the item back to our returns center. We recommend using a trackable shipping method.

4. Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Cryptocurrency: 1-3 business days
• Bank Transfer: 7-10 business days

Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged by misuse, abuse, or normal wear
• Items returned after 30 days
• Items without original packaging
• Digital downloads and software licenses
• Personalized or customized items

Shipping Costs

We provide prepaid return shipping labels for all eligible returns within the 30-day window. Original shipping costs are non-refundable except in cases where we shipped an incorrect or defective item.

Exchanges

We currently do not offer direct exchanges. If you need a different model, please return your current item for a refund and place a new order for the desired product.

Warranty vs. Refund

If your device has a technical issue, it may be covered under our Limited Warranty rather than requiring a return. Manufacturing defects and hardware failures are addressed through our warranty repair or replacement program.

International Returns

International customers are responsible for return shipping costs unless the item was defective or incorrect. Customs fees and duties are non-refundable.